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Cancellations
If for any reason you have to cancel or reschedule, please call us at least 24 hours before your appointment: 704.749.8101 We do not yet have a system for canceling or rescheduling an appointment online. You must call the office. A cancellation or rescheduling less than 24 hours before your appointment will result in one of the following charges to your credit card or gift certificate:
Due to high demand, cancellations in December, February, and May are charged the full price of the session. These are considered holiday months and scheduling is very tight. No-Show If a client cannot come in and does not contact us before the scheduled time, they will be charged the full amount for the service. Gift Certificates All purchased gift certificates and gift cards expire 2 years from the date of purchase. We allow a 7 day grace period from the day of the expiration. Inactivity Fee All gift certificates that are inactive will be charged a inactivity fee of $10 per year of inactivity Promotional Gift Certificates All gift certificates/ gift cards that are obtained free by a promotion, a give away or raffle expire within a few months. If obtained in our December promotion they will expire June on 25th of the next year. if obtained in February promotion they will expire on May 15th of the same year. No exceptions. All giveaways expire as they are a free gift for the participation of a promotional sale. Minors and Massage According to North Carolina law, all minors under the age of 16 must be accompanied by a parent or legal guardian in the massage room. If you would like to massage a massage at the same time then you would have to book a couples massage. All minors 16 to 18 must have parental consent. The parent or legal guardian of both minors would have to come in a head of time with a valid ID and to fill out paper work. |
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10am – 8:00pm Mon–Fri
8am – 6:30pm Sat 10am – 8:00pm Sun |
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Cancellation & Rescheduling Policy
To cancel or reschedule, please call us at least 24 hours before your appointment to avoid a fee: 704.749.8101
A no-show will result in a full charge. A cancellation, or rescheduling less than 24 hours before your appointment time will result in a charge of $30 for a 1/2-hour and for a 1-hour massage (per person), $45 for a 1.5-hour massage,( per person) and $60 for a 2-hour massage (per person). This charge will be made to your credit card or gift certificate on file. To read our full policies, please click here.
To cancel or reschedule, please call us at least 24 hours before your appointment to avoid a fee: 704.749.8101
A no-show will result in a full charge. A cancellation, or rescheduling less than 24 hours before your appointment time will result in a charge of $30 for a 1/2-hour and for a 1-hour massage (per person), $45 for a 1.5-hour massage,( per person) and $60 for a 2-hour massage (per person). This charge will be made to your credit card or gift certificate on file. To read our full policies, please click here.
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