First Visit: Things to Know
Come a bit early!
If it's your first visit, we'll need to make sure we have all your information and understand your health needs. Try to arrive about 15 minutes early to fill out our intake form or fill it out ahead of time below:
The Massage Room
Each of our massage rooms is painted in a calming green, with dim lights, and natural artwork. The temperature is comfortably cool (approximately 71 degrees).
Massage tables are covered in a thin sheet and heavy blanket, with a heating pad under the fitted sheet. Your therapist will ask you if you'd like the heating pad turned on.
Dressing and Undressing
Your therapist will greet you in the waiting area then show you to your massage room. After a brief consult, s/he will exit to allow you to undress and lie face down on the massage table, under the blanket. After several minutes, they will knock to ensure you are ready before re-entering.
In order for your therapist to address all areas of your back and shoulders, you will need to remove all upper body clothing and necklaces — which can get tangled in hair or covered in massage lotion. Underwear should be kept on, so make sure you wear a comfortable pair (or bring one!).
Massage Lotion & Essential Oils
If you have a favorite massage lotion or oil, feel free to bring it in! Your therapist will use that instead of our regular lotion. We use a water-based herbal lavender lotion with arnica, chamomile, vitamin E, aloe vera, kava, valerian, and St. John's wort.
If you would like to enhance your massage with aromatherapy, please let the receptionist or your therapist know! View our available essential oils.
Our water-based massage lotion is suitable for almost all skin types. However, if you have any of the following skin conditions, we recommend adding one or more essential oils to your massage:
We play instrumental spa music during all massages. However, if there is a specific kind of music you prefer, let us know! You can either play it from your phone or connect it to our speaker with an AUX cable.
(Note: Music with mature or inappropriate lyrics is not permitted)
Our massage therapists use a wide variety of techniques to effectively manipulate muscle tissue — techniques that may or may not feel comfortable to you. If at any point you feel discomfort, let your therapist know! If there are techniques you prefer, or areas that you would like the therapist to concentrate on, please point that out.
Each of our massage therapists is licensed for massage and bodywork therapy in the state of North Carolina, which requires all licensees to complete a minimum of 500 education hours from a certified school, pass the Board's licensing exam, and renew their licensure every two years. The Board of Massage & Bodywork Therapy also requires that licensees pass criminal background checks. To learn more about massage therapy licensure, visit the BMBT website.
If you find there is a therapist you prefer, we encourage you to request that therapist when booking future massages. We want you to feel as comfortable as possible!
According to North Carolina law, all minors under the age of 16 must be accompanied by a parent or legal guardian in the massage room. All minors 16–18 must have parental consent.